Capita Personal Independence Payment Assessments
Personal Independence Payment (PIP) is a benefit for people with a long-term health condition or impairment. It is paid to make a contribution to the extra costs that disabled people may face, to help them lead full, active and independent lives.
Capita carry out PIP assessments on behalf of the Department for Work and Pensions (DWP) in Wales, the West Midlands and the East Midlands. Assessments are focused how an individual’s health conditions may impact on their daily life, rather than the health conditions themselves.
Following a review of the documents received from DWP our health professionals decide whether sufficient information is available to carry out a paper-based assessment. In these cases a qualified health professional will write a report using information from your application along with any other information we receive. For the remainder we undertake face-to-face assessments. Both assessments use using DWP guidance developed by the DWP based on criteria set out by the Government. A Capita Disability Assessor will complete the assessment and send a report to the DWP.
A DWP decision maker will then use all the information to decide whether the claimant is entitled to PIP. Capita do not make any decisions on entitlement to PIP. Our Disability Assessors are qualified Health Professionals who have been specially trained in carrying out PIP Assessments and have been approved by the DWP.
You can find out more about PIP, how it may affect you and how to claim by visiting the PIP page on the Gov.uk website.
A list of common questions about the personal independence payment assessment process
Personal Independence Payment
Read about how your claim for PIP is assessed
Some useful links to external sites
General and Complaint contacts
Capita PIP Claimant Portal