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Personal Independence Payment - Contact Us




Phone Phone:


You can change your appointment by calling our Enquiry Centre, Monday to Friday, 8.00 am to 8.00 pm on:


• 08081788114       (England and Wales)

• 08081788115       (llinell Gymraeg/Welsh line)


 TextphoneIf you have speech or hearing difficulties, you can contact us by textphone on 08081787177. Please be aware our textphone service does not receive messages from mobile phones.



 WriteWrite to

Capita PIP

PO Box 307


DL98 1AB





If you wish to make a complaint about any part of your PIP assessment process, please contact our enquiry centre on the numbers above or using one of the following methods





 WriteWrite to

PIP Complaints

PO Box 325





What happens if I make a complaint?
We will acknowledge all complaints within two working days, outlining the steps we are taking to examine the situation. We will provide a full response to your complaint within 20 working days. The full response will include information about what you can do if you are not satisfied with our response.


Capita Health and Wellbeing Limited Registered Office © 2013 Capita plc All rights reserved.
The Registry, 34 Beckenham Road, Kent, BR3 4TU. Registered in England No. 3185776 sitemap