Personal Independence Payment - Contact Us
You can change your appointment by calling our Enquiry Centre, Monday to Friday, 8.00 am to 8.00 pm on:
• 08081788114 (England and Wales)
• 08081788115 (llinell Gymraeg/Welsh line)
If you have speech or hearing difficulties, you can contact us by textphone on 08081787177. Please be aware our textphone service does not receive messages from mobile phones.
PO Box 307
If you wish to make a complaint about any part of your PIP assessment process, please contact our enquiry centre on the numbers above or using one of the following methods
PO Box 325
What happens if I make a complaint?
We will acknowledge all complaints within two working days, outlining the steps we are taking to examine the situation. We will provide a full response to your complaint within 20 working days. The full response will include information about what you can do if you are not satisfied with our response.