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Personal Independence Payment - Contact Us

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Contacting Us

 

 

Phone

 

Phone:

 

You can phone us from Monday to Friday from 8.00am to 8.00pm:

 

• 0808 178 8114 (England and Wales)

 

• 0808 178 8115 (llinell Gymraeg/Welsh line)

 

Textphone

 

If you have speech or hearing difficulties, you can contact us by textphone on 0808 178 7177.
Please be aware our textphone service does not receive messages from mobile phones.

 

email

 

Email: contactus@capitapip.co.uk

 

Write

 

Write to:

 

Capita PIP

PO Box 307

Darlington

DL98 1AB

 

 

 

 

Comments and complaints

 

 

How do I question a decision or make a complaint?

 

 

If you are unhappy with the decision about your claim

 

The Department for Work and Pensions are responsible for making the decision about your claim. If you disagree with the outcome of your claim, you can discuss this with them using the contact details below:

 

• Phone: 0345 850 3322

 

• Textphone: 0345 601 6677

 

How to make a comment or complaint about our service

 

We are responsible for the assessment process. This includes arranging and carrying out face-to-face assessments. Please tell us if you are unhappy with any part of our assessment service so we can try to put it right. Please contact us by any of the contact methods here. This helps us to understand what we are doing well and where we need to do things better.

 

Phone

 

Phone:

 

You can phone us from Monday to Friday from 8.00am to 8.00pm:

 

• 0808 178 8114 (England and Wales)

 

• 0808 178 8115 (llinell Gymraeg/Welsh line)

 

Textphone

 

If you have speech or hearing difficulties, you can contact us by textphone on 0808 178 7177.
Please be aware our textphone service does not receive messages from mobile phones.

 

email

 

Email: complaints@capita-pip.co.uk 

 

Write

 

Write to:

 

PIP Complaints

PO Box 325

Darlington

DL1 9PH

 

 

What happens if I make a complaint?

 

We will acknowledge all complaints within two working days, outlining the steps we are taking to examine the situation. We will provide a full response to your complaint within 20 working days. The full response will include information about what you can do if you are not satisfied with our response.


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