Frequently asked questions
You may have questions about your PIP assessment. Here are a selection of some commonly asked questions and answers to help you through your assessment. Simply click on a question to see the answer.
Yes. There will also be accessible toilets although we can't help you use these. Hearing loops are available and we will provide water for your assistance dog if you use one.
This usually takes approximately one hour but may vary from assessment to assessment.
If you need an interpreter when you visit us, we can (if you want us to) arrange an interpreting service.
The assessment will be either at your home or at a clinic. You will be advised which one in your welcome letter.
We will refund your travel expenses back to you. Please keep any receipts and fill in the expenses claim form we send you with the confirmation of your appointment.
A qualified health professional, such as an occupational therapist or a nurse. All the health professionals are registered with a governing body such as the Health & Care Professions Council, and have undergone specially designed training agreed by DWP.
The Health Professional may ask you to have a physical assessment. It’s important to know that you won’t be asked to do anything that hurts or is uncomfortable, you won’t be asked to take off your clothes and you won’t be examined in an intimate way.
Whether your assessment takes place at the assessment centre or in your own home, you are welcome to have another person with you. Who you have with you is up to you – it could be a family member, friend, support worker or carer. Your companion can provide support or help translate (they must be over 18 years old if wanting to support with translation).
You need to contact us as soon as possible using one of the methods detailed in the contact us section of the portal.
The report will be sent to DWP as soon as possible after your assessment. You can ask for a copy of the report by contacting DWP and requesting one. Alternatively you can call the Capita PIP enquiry centre; we will pass your details to DWP who will contact you to arrange for a copy of the report to be sent.
The decision maker at the DWP will make a decision based on all the available evidence, including the health professional’s assessment report and any further evidence that the health professional gathered.
DWP will write to you telling you what their decision is, and explaining how they came to that decision. They will decide whether you are entitled to PIP, what level you are entitled to and how long you will be paid it for.
You can ask for your case to be reconsidered. Details of how to do this will be in your decision letter from the DWP.