You may have questions about your PIP assessment. Here are a selection of some commonly asked questions and answers to help you through your assessment.
Simply click on a question to see the answer.
Yes. There will also be accessible toilets although we can't help you use these. Hearing loops are available and we will provide water for your assistance dog if you use one.
For most people this will include a face-to-face appointment which could take between 12 and 16 weeks to arrange. It may take less time than this or longer, for example if an appointment has to be rearranged.
This usually takes 45-60 minutes.
If you need an interpreter when you visit us, we can (if you want us to) arrange an interpreting service.
The assessment will be either at your home or at a clinic. You will be advised which one in your welcome letter.
We will refund your travel expenses back to you. Please keep any receipts and fill in the expenses claim form we send you with the confirmation of your appointment.
A qualified health professional, such as an occupational therapist or a nurse. All the health professionals are registered with a governing body such as the Health & Care Professions Council, and have undergone specially designed training approved by DWP.
The Health Professional may ask you to have a physical examination. It’s important to know that you won’t be asked to do anything that hurts or is uncomfortable, you won’t be asked to take your clothes off and you won’t be examined in an intimate way.
Whether your consultation takes place at the consultation centre or in your own home, you are welcome to have another person with you. Who you have with you is up to you – it could be a family member, friend, support worker or carer. Your companion can provide support or help translate (they must be over 18 years old if wanting to support with translation)
You need to contact us as soon as possible using one of the methods detailed in the contact us section of the portal.
The health professional can’t discuss the outcome of the consultation or give you a copy of the report. Remember, it’s DWP that make the decision about your entitlement based on all of the information provided, including the consultation report. The report will be sent to DWP as soon as possible after your consultation. You can ask for a copy of the report from DWP.
The decision maker at the DWP will make a decision based on all the available evidence, including the health professional’s assessment report and any further evidence that the health professional gathered.
DWP will write to you telling you what their decision is, and explaining how they came to that decision. They will decide whether you are entitled to PIP, what level you are entitled to and how long you will be paid it for.
You can ask for your case to be reconsidered. Details of how to do this will be in your decision letter from the DWP
Visit the DWP pages at www.gov.uk/pip
Once you have had your face-to-face consultation, the health professional you see will write a report based on what you talked about at your consultation and the other evidence with your claim.
After the health professional has completed the report, it may go through a process to check on quality. This can sometimes take a few weeks if the health professional at your consultation has to provide more information.
As soon as the report has gone through the process, we send it to the DWP. A DWP decision maker will look at the report, your form and any other information you or the health professional gives them, and then make a decision on your claim.
It can take around four to eight weeks from the time that you had your consultation to the time you receive your decision. The DWP will write to you to tell you whether or not you will receive PIP, and if you do how much you will get and for how long, so you don’t need to call them.